You should have received an order confirmation email shortly after your order was placed. If you have still not received it, please check your spam and online banking or account to confirm if there is a pending authorisation from "Skintifique". If there is no pending charge we would assume your order has failed or was unsuccessful. If you still would like clarification or support please get in touch with our friendly Customer Care Team via our Contact Us page and we will be happy to confirm if your order was processed successfully.